Refund Policy

We want you to feel confident when shopping with LuxeLightLab. If something is not right with your order, we are here to help.

This Refund Policy explains how returns, refunds, and exchanges work on our store.

Returns

We accept returns on most products within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused

  • In its original packaging

  • In the same condition you received it

Items that are damaged due to improper use or incorrect installation are not eligible for return.

To start a return, please contact us through the Contact Form on our website and include your order number along with photos of the item.

We will reply with return instructions and the return address.

Non-Returnable Items

We cannot accept returns for:

  • Gift cards

  • Clearance or final sale items

  • Custom or made-to-order items

  • Items installed or altered after delivery

If any item cannot be returned, we will let you know during the process.

Damaged or Wrong Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery using the Contact Form on our website.
Include clear photos of the item and the packaging.

After reviewing your claim, we will send a replacement or issue a refund.
We always cover the cost of replacements for damaged or incorrect items.

Refunds

Once we receive and inspect your returned item, we will notify you of approval.

If approved, your refund will be issued to your original payment method.
Refund processing times depend on your bank or card provider.

Shipping fees are usually non-refundable unless the issue was our mistake.

Exchanges

If you need to exchange an item for a different model, color, or version, contact us through the Contact Form on our website and we will guide you through the steps.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The product arrived damaged

  • The product was incorrect

  • The issue was caused on our side

We will always confirm who is responsible for shipping before you return the item.

Order Cancellations

Orders can be cancelled if they have not been shipped yet.
If the order is already in transit, it must follow the return process above.

To request a cancellation, please contact us using the Contact Form on our website as soon as possible.

Contact Us

For any questions about returns or refunds, please reach out through the:

Contact Form on our website
We will respond as soon as possible.