Shipping Policy

This Shipping Policy explains how and when orders are processed, shipped, and delivered from LuxeLightLab.

We aim to provide a smooth and reliable shipping experience for all customers.

Order Processing

Orders are usually processed within 1 to 3 business days.
Processing time may be longer during high-volume periods or for items that require special handling.

Once your order is processed, it will be handed over to our shipping partners.

Shipping Times

Delivery times depend on your location and the shipping method selected at checkout.
Estimated delivery times 7-21 business days.

Please note:

  • Delivery delays may occur due to carriers, weather, customs, or other external factors

  • We cannot guarantee exact delivery dates

  • Orders placed on weekends or holidays are processed the next business day

Shipping Costs

We currently provide FREE SHIPPING worldwide for all orders.

Tracking Your Order

Once your order is shipped, you will receive tracking details (if available from the carrier).
Tracking may take up to 24–48 hours to update after the item has been dispatched.

If you have questions about tracking, please contact us through the Contact Form on our website.

Shipping Regions

We currently ship to the regions listed at checkout.
If your location does not appear, it means we do not currently ship there.

Delivery Issues

If your package is delayed, missing, or marked as delivered but cannot be found, contact us through the Contact Form on our website so we can assist you.

Please note:

  • We are not responsible for packages delivered to incorrect addresses provided during checkout

  • Once the order is in the hands of the carrier, transit issues are outside our control

  • We will do our best to help you resolve delivery problems with the carrier

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery using the Contact Form on our website.
Include photos of the damage and the packaging.

We will review the issue and send a replacement when applicable.

Customs, Duties, and Taxes

Depending on your location, customs fees or import taxes may apply.
These charges are the responsibility of the customer and are not included in product prices or shipping fees.

Wrong Address Disclaimer

Please ensure your address is accurate before completing your order.
If the address provided is incorrect and the package cannot be delivered, you may be responsible for additional shipping costs.

If you notice an address error, contact us through the Contact Form on our website immediately.
We can only make changes before the order is shipped.

Contact Us

For questions about shipping, delivery, or tracking, reach out via:

The Contact Form on our website
We will respond as soon as possible.